Over the weekend, DBS Bank and Citibank customers faced significant disruptions to their banking services, causing inconvenience for account holders. However, both banks have since announced that their services are back to normal, offering relief to affected customers.
DBS Bank experienced a disruption that lasted for more than 12 hours, beginning on Saturday afternoon and ending on Sunday morning. In a Facebook update, the bank assured customers that all services, including PayLah and digital banking, had resumed. For customers still experiencing difficulties with mobile app logins, DBS recommended using SMS OTP (one-time passwords) to access their accounts. The bank also acknowledged that some PayNow and Fast transactions were interrupted during the disruption and promised to process these with the utmost priority. Customers will receive updates on the status of these transactions once processing is completed.
Citibank faced a similar situation, with its mobile app and Internet banking services going offline. However, as of Sunday morning, the bank announced that these services had “resumed overnight.” Citibank issued an apology to its customers for the inconvenience caused and expressed gratitude for their patience and understanding. It also addressed the challenges customers faced in reaching Citi employees for assistance.
While both banks have restored their services, the disruptions had a notable impact on customers. Reports of issues began surfacing on Saturday afternoon, with thousands of users reporting problems on the Downdetector website. DBS attributed its service disruption to an issue at a data center shared with other organizations. Citibank did not provide details on the cause of its disruption.
Equinix, a US data center operator, acknowledged that a technical issue at one of its data centers affected some customers’ operations, including DBS. The company stated that it is conducting a thorough investigation to identify ways to better meet its customers’ needs and will communicate further details as they become available.
Overall, the disruption highlights the importance of robust cybersecurity measures and disaster recovery plans for financial institutions, ensuring minimal disruption to customers’ banking activities during such incidents.
Also learn about DBS and Citi Digital Banking Services Experience Disruptions in our previous article.
