On August 1, Singapore Airlines (SIA) announced the resumption of its standard in-flight service procedures, following temporary changes made after the turbulence incident on flight SQ321 in May. These adjustments had halted meal service whenever the seatbelt sign was illuminated.
Background of the Incident
The changes were implemented as a precautionary measure after extreme turbulence hit flight SQ321 from London to Singapore on May 21, resulting in the death of a passenger and injuries to several others. This prompted SIA to adopt a more cautious approach to in-flight service during turbulent conditions.
Ongoing Safety Measures
Pilot Discretion in Service Decisions
SIA spokesperson noted that pilots would continue to have the discretion to suspend or continue in-flight service based on their assessment of weather and operational conditions. This flexibility allows pilots to make real-time decisions to ensure passenger safety.
Restrictions on Hot Beverages
Despite the return to regular meal service, the airline will maintain a restriction on serving hot beverages, including soup, when the seatbelt sign is on. This measure is intended to minimize the risk of spills and burns during unexpected turbulence.
Review and Enhancement of Safety Protocols
Thorough Review of Turbulence Management
Following the SQ321 incident, SIA conducted a comprehensive review of its turbulence management protocols. The temporary suspension of regular service allowed the airline to thoroughly evaluate and enhance its procedures to better protect passengers and crew during turbulent flights.
